At MaxVerse Tech, we take pride in delivering professional, industry-leading technology services, managed reseller hosting, domain infrastructure, and creative solutions. This Refund & Cancellation Policy outlines the conditions under which refunds, project cancellations, and billing adjustments are handled.
1. Managed Reseller Hosting Services
30-Day Money-Back Guarantee
New managed reseller hosting plans (Basic+, Standard+, Professional+, and Premium+) include an unconditional 30-day money-back guarantee for initial sign-ups. If you are not fully satisfied with your hosting environment, you may request a 100% refund of hosting fees within 30 days of initial account creation.
Exceptions & Limitations on Hosting Refunds:
- Dedicated IP addresses, SSL certificate issuances, custom administrative setups, and third-party software licenses (e.g. WHMCS or cPanel add-on licenses) are non-refundable.
- Accounts terminated due to violations of our Acceptable Use Policy or Terms of Use (such as spamming, malware, or phishing) forfeit all refund eligibility.
- Subsequent renewal payments after the initial 30 days are non-refundable. You may cancel renewal at any time prior to the billing date through the Client Portal.
2. Domain Name Registrations, Renewals & Transfers
Under ICANN regulations and registry policies, domain name registrations, renewals, and registrar transfers are non-refundable once initiated. Domain purchases represent irreversible, instantaneous registry allocations. Please ensure domain names are spelled accurately prior to checkout.
3. Milestone-Based Custom Web Development & AI Solutions
Custom engineering engagements, e-commerce development, and AI automation solutions are billed according to project milestones and deliverables agreed upon in writing:
- Discovery & Initial Deposit: Initial deposits cover preliminary architecture, sprint planning, and dedicated engineering resource reservation and are non-refundable once work has commenced.
- Milestone Progress Billing: Invoices approved and paid upon completion of specific milestones reflect completed work and are non-refundable.
- Early Termination: If a client requests termination of an active project prior to completion, the client will only be billed for hours worked and milestones completed up to the date of formal written notice. Unused prepaid balances for uncommenced milestones will be refunded within 14 business days.
4. SEO, Content Writing & Graphic Design Services
Digital marketing, search engine optimization, technical copywriting, and graphic design retainers involve dedicated creative hours:
- Content Writing: Articles and copy deliverables include up to two rounds of revisions within 14 days of delivery. Once final draft approval is provided, fees are non-refundable.
- Graphic Design: Concept development and logo creation include defined revision rounds. Upon delivery and release of source vector files, design services are non-refundable.
- SEO Retainers: Monthly SEO and growth campaigns require minimum monthly commitments. Retainers may be cancelled with 30 days' advance notice prior to the next billing cycle.
5. Cancellation Procedures
To cancel any recurring service or active subscription:
- Submit a formal cancellation request directly through the MaxVerse Tech Client Portal under your active services tab; or
- Send an email from your registered account email to billing@maxversetech.com containing your account ID and service details.
6. Chargebacks & Payment Disputes
We encourage clients to reach out directly to our billing team to resolve any invoice discrepancy or billing question. Initiating an unauthorized chargeback or payment dispute without prior notice will result in immediate suspension of associated hosting, client portal access, and ongoing technical support pending resolution.
7. Refund Processing Timelines & Methods
Approved refunds are processed to the original payment method (Credit/Debit Card, Stripe, or Bank Transfer) within 5 to 10 business days, depending on your financial institution's processing schedule.
8. Contact Billing Support
For inquiries, refund requests, or account billing questions, please contact:
MaxVerse Tech Billing & Finance
Email: billing@maxversetech.com
Portal: Client Portal Billing Support
